Frequently Asked Questions

Order Information

When will my order be shipped out?

We usually ship all orders within 1 business day of confirmed payment.

How do I cancel my order?

Please send the cancel request to service@bosonshop.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.

What if I don't receive my order?

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.  

What if my item/ package arrives damaged?

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

 1) Take a picture of the damage. 

 2) Then please email us at service@bosonshop.com immediately and attach the photos. 

 3) We will contact you directly with the next steps. 

 4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

What is the warranty on my purchases?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

How do I return the item?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Bosonshop to process your refund.

Is that possible for me to order replacement parts from you?

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Bosonshop to process your refund.

How do I contact Bosonshop regarding my order?

Whatever happens to your order, you can contact us via service@bosonshop.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Payment & Delivery

What shipping carrier do you use? Where do you ship the items out?

We currently use FedEx Ground, FedEx Home Delivery, FedEx SmartPost for all orders. Each shipping method will be based according to the location, size and quantity of the items ordered.

We have two warehouse, 11190 White Birch Dr, Suite 100, RanchoCucamonga, CA 91730; 2615 Port Industrial Drive. suite, Jacksonville, FL 32226. The shipping address and the in stock items location will decide we ship your items out from which warehouse.

After my order ships, how long until it arrives?

LayoutHub is an easy page builder that helps merchants quickly set up an online store with any kind of page type by using our library of pre-designed layouts and blocks.

When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to service@bosonshop.com and we will issue you the refund in 2 business days.

Will an invoice be included in my package?

There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.

Can you deliver my order to PO Box?

Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam. And we do not deliver to PO Boxes.

Tracking is not showing any movement for my order, what does this mean?

Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

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